Privacy policy

House Loving manages this website and storefront—along with all associated content, tools, products, and features—to bring you a tailored retail experience (collectively referred to as the "Services"). Our store infrastructure is powered by Shopify, which allows us to deliver these Services. This Privacy Policy outlines our practices regarding the collection, utilization, and sharing of your personal information when you visit or make a purchase from www.houseloving.com, interact with our Services, or contact our team. Should any discrepancies arise between our Terms of Service and this Privacy Policy, the terms within this Privacy Policy will take precedence concerning how your personal data is handled.

We ask that you review this Privacy Policy thoroughly. By accessing or utilizing our Services, you signify that you have read, understood, and agreed to the data practices detailed in this document.

Personal Information We Collect or Process

Depending on your location, applicable laws, and how you interact with our platform, we may collect or process the following types of personal information, as well as inferences made from it:

  • Contact details: Such as your full name, email address, phone number, shipping address, and billing address.
  • Financial information: Including your payment details, banking details, and transaction receipts.
  • Account information: Such as your chosen username, password, profile settings, and security questions.
  • Transaction information: Details about the products you browse, add to your cart, save to your wishlist, purchase, exchange, return, or cancel.
  • Communications with us: Any information or context provided when you reach out to us, such as customer service emails or chat inquiries.
  • Device information: Technical data automatically collected, including your IP address, browser type and version, network connection, and device type.
  • Usage information: Data regarding your digital footprint on our Services, including referral source, time of access, pages visited, and time spent.

Personal Information Sources

We gather personal data through the following avenues:

  • Directly from you: When you set up an account, browse the Services, reach out to customer support, or knowingly submit information.
  • Automatically through the Services: Via your device's interaction with our site and through the deployment of cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising.
  • From our service providers: When we partner with third-party tech providers who collect or process data on our behalf to keep the store running.
  • From our partners or other third parties.

How We Use Your Personal Information

Based on your specific interactions with our store, we may utilize your personal information for the following reasons, relying on legal bases such as fulfilling our contractual obligations to you, complying with legal requirements, or pursuing our legitimate business interests:

  • Provide, Tailor, and Improve the Services: To fulfill and manage your orders, process payments securely, handle returns, and communicate with you about your orders.
  • Marketing and Advertising: To send promotional emails and display targeted online advertisements on our Services or external websites based on your previous browsing and purchasing history.
  • Security and Fraud Prevention: To detect, prevent, and address technical issues or fraud, verify your identity, and ensure a safe checkout environment.
  • Communicating with You: To deliver prompt customer service, answer your questions, and maintain a positive ongoing business relationship.
  • Legal Reasons: To comply with strict legal obligations, respond to lawful requests, and enforce our internal policies and terms.

How We Disclose Personal Information

Under specific conditions, we may share your personal data with third parties for legitimate business operations:

  • With Shopify, as well as various service providers who help us run our business, including payment processors, shipping partners, email service providers, and analytics services.
  • With advertising and business partners to deliver marketing communications.
  • When you explicitly request or consent to us sharing your data.
  • Within our internal corporate structure and among our affiliates.
  • During major business transitions, to satisfy legal mandates, to enforce our policies, and to safeguard the rights and safety of our Services and our customers.

Relationship with Shopify

Our online store is hosted by Shopify. Shopify collects and processes data regarding your use of our Services to help us operate and improve the platform. To understand more about Shopify's data practices, please review the Shopify Consumer Privacy Policy. Depending on your region, you can manage your data preferences via the Shopify Privacy Portal Link.

Third Party Websites and Links

Our website may contain links to external sites not operated by House Loving. If you click on a third-party link, we strongly encourage you to read their respective privacy policies. We do not assume responsibility for the security, privacy practices, or content accuracy of external platforms.

Children's Data

Our Services are designed for a general audience and are not directed at children. We do not intentionally gather data from minors under the age of majority in their respective regions. If you are a parent or guardian and believe your child has submitted personal data to us, please reach out using the contact information below to request its deletion. As of this policy's Effective Date, we have no actual knowledge that we sell or share the data of individuals under 16 years of age.

Security and Retention of Your Information

We implement appropriate technical and organizational measures to protect your personal data. However, no digital transmission or storage system over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. You can request the deletion of your data at any time by contacting us at support@houseloving.com.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

For EU/EEA Residents (GDPR):

  • Right to access, correct, or delete your personal data
  • Right to data portability
  • Right to restrict or object to processing
  • Right to lodge a complaint with a supervisory authority

For California Residents (CCPA):

  • Right to know what personal data we collect
  • Right to request deletion
  • Right to opt out of the sale of personal data
  • Right to non-discrimination for exercising privacy rights

Managing Communication Preferences: You can opt out of promotional emails at any time by clicking the "unsubscribe" link at the bottom of our marketing messages.

To exercise your rights, please contact us directly. We will never discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about our data practices, please contact us first so we can try to resolve the issue. If you are unsatisfied with our response, you may have the right to appeal or file a complaint with your regional data protection authority. Customers in the EEA can find their relevant supervisory authority here.

International Transfers

Your personal data may be transferred to, processed, and stored in countries outside of your home jurisdiction. When transferring data originating from the UK or EEA to other regions, we rely on approved legal frameworks such as the European Commission's Standard Contractual Clauses (or the UK equivalent).

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time as our business practices evolve or to comply with new legal requirements. Updates will be posted on this page with the date of the last revision.

Contact

Shop name: House Loving
Email: support@houseloving.com

Last updated: March 31, 2026